Wipro Hiring Entry level System Engineers | 3.5 LPA*

Wipro Off Campus Drive 2023 :

Wipro Off Campus Recruitment Hiring System Engineers in various locations. The detailed information about Wipro Careers opening as follows.

Job Role	System Engineer
Education	BE/B.Tech/BSC/BCA/MCA or Any Related
Experience	Freshers/Any
CTC for Star	3.5 LPA*

Excellent communication skills,
Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
Answer incoming calls and respond to customer’s emails intimely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources andOffer Solution to customers.
Research, identify, and resolve customer complaints usingapplicable software.
Route calls and tickets to appropriate resources and Domains whocan best support he user,
Document all call information according to standard operatingprocedures.
Recognize, document, and alert the management team of trends incustomer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.