MasterCard Recruitment 2023 Hiring Entry-level Production Support Engineer | 6 LPA*

Job Description :

• This Job demands L1 Application Support, Alert handling, Monitor application
health check and involvement in any Event, Incident and Problem
Management Process.
• Deliver world class technical support for MasterCard applications and
infrastructures, enabling growth, diversification and new business generation.
• Provide 24x7x365 support for MasterCard applications; with focus on
minimizing impact to Customers and internal users.
• Monitor the application and infrastructure, and be a key stakeholder in
MasterCard Incident and Change Management processes.
• Regularly perform data analysis to determine MasterCard’s performance and
identify areas of improvement.
• Have you worked in a Production Support Environment?
• Do you like to triage and drive events to resolution?
• Do you like to interact with Customers, vendors, and support teams on a global
scale?

All about You
• Bachelor’s Degree or equivalent work experience.
• Basic understanding of UNIX scripting
• Experience on batch scheduling & Monitoring
• Basic understanding of SQL/Oracle or any other relational database
• Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
• Effective problem and troubleshooting skills
• Knowledge of ITSM best practices
• Effective written and verbal communication skills