Capgemini Off Campus Recruitment 2022 : Salary–Rs 5 LPA Package
| Eligibility Criteria | ||
|---|---|---|
| Job Role | Service Desk Engineer | |
| Qualification | B.E/B.Tech/BCA | |
| Batch | 2019/2020/2021/2022 | |
| Experience | 0 – 3 Years | |
| Salary | ₹ 3 – 5 LPA | |
Detailed Eligibility for Capgemini Recruitment 2022:
- BE/ B.Tech/ BCA/ Diploma in IT field
Job Description:
- We are looking for a self-motivated individual with experience in the voice-based process providing Help-desk Support (IT)
- The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum of 0.6 to 3 years of experience
- Should be open to a 24*7 work environment, Rotational shift with rotational week off
- Should be available to work on Indian Holidays
- Should be good at taking initiative and responsible enough to handle pressure
- Must have a good understanding of handling Service desk issues
- Should possess excellent verbal & written communication, presentation skills, interpersonal skills
- Experience in a similar help-desk profile which involves Incident Management & technical troubleshooting in the Retail domain
Responsibilities:
- Handle Incoming Calls and perform troubleshooting over calls as per Knowledge Articles available and provide first time fix over calls
- Handling Trouble Tickets in the form of Chat/Service Requests/Emails
- Working towards meeting the defined SLAs for all metrics
- Maximize customer satisfaction through effective solutions delivery
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues