Amdocs Recruitment 2023 Hiring Technical Engineer | 3-6 LPA

Amdocs Jobs for Freshers 2022 Eligibility Criteria :

• You will serve as first point of contact for incidents and service requests from end-users.
• You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
• You will provide simple solutions at a basic level based on script/methods and procedures
• You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
• You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
• You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
• You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

In one sentence

Serve as first point of contact for incidents and service requests from end-users

All you need is…

• Recent graduates; experience is an added value
• Experience with ticket-handling system is an advantage
• Documentation skills, excellent verbal and written communication skills
• Experience in using MS Office and end-user applications

Why you will love this job:

• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development